Support

Last updated: October 10, 2026

Response time: we aim to reply within 2 business days (Monday to Friday, US Eastern time). Every plan gets the same email support.

Language: English.

Support is by email only. We don't offer phone calls, video calls or screen shares.

How to get help

Email jon@thejonmartin.com from an address on your HubSpot account and include:

your HubSpot portal ID (Hub ID) and your plan (free audit, Watch, Watch Weekly or Fix);
what you were doing, what you expected, and what happened;
the report date or a screenshot, if it helps.

For a catalog fix request (Fix), name the Fix Catalog item and the records or property it should apply to.

Please don't send passwords, access keys or exports of your contacts' personal data.

What support covers

How the app works: installing, permissions, running audits and reading reports
Questions about your health score, findings and fix plan
Bugs and anything that isn't working as described
Billing, plan changes and cancellations
Catalog fix requests on Fix
Disconnecting the app and deleting your data
Security questions and vulnerability reports

What support doesn't cover

Portal Audit is software, so support covers the product only. It doesn't include:

calls, meetings, screen shares or training sessions;
HubSpot consulting, strategy, RevOps or process advice;
implementation, onboarding projects, migrations or custom builds;
building workflows, properties, pipelines, reports or integrations for you;
fixes that aren't in the published Fix Catalog;
custom AI skills, integrations or agents;
turning on HubSpot betas for you (you opt in yourself);
admin work in your HubSpot account, hourly work or retainers.

A fix request for something that isn't in the catalog yet gets a "not in the catalog yet" reply. We log it as an idea for future catalog items.

Need hands-on HubSpot help?

If your request is outside what the product does, we'll tell you, and we may suggest an independent HubSpot partner. You can also find one yourself in HubSpot's Solutions Directory. We don't take referral fees, and we aren't responsible for a partner's work.

Common questions

Does Portal Audit change anything in my HubSpot account? Nothing changes in your portal unless you approve it. Fixes are optional and capped. The audit path only reads: every audit request is checked against an allowlist that lets through only requests that look up data (GET requests plus a short list of search and batch-read lookups) and blocks any request that could change your portal before it goes out. Fixes, once you approve them, use a separate write path within this same app, and only for an install that granted the write permissions. Each change set needs a dry run and its own approval before it runs, and fixes run only for Fix Catalog items you enable, within each item's limits. You can turn fixes off, or uninstall the app, at any time.

Why does HubSpot say the app can "create, edit and delete" workflows or forms? See Why these permissions in the setup guide. In short: HubSpot has no read-only version of those permissions, the audit path only reads, and you can decline them.

A section of my report says "not assessed". Either a permission was not granted during install, or your HubSpot plan doesn't include that tool. To grant an optional permission that was added after you installed, open https://audit.thejonmartin.com/oauth/install?portalId=YOUR_PORTAL_ID as a Super Admin, leave the optional permissions checked, and click Connect. That reauthorize does not reset your schedule. Nothing changes in your portal unless you approve it.

How do I cancel or ask for a refund? Email jon@thejonmartin.com, cancel in the app when that option is available, or contact Paddle (the merchant of record) at paddle.net. A monthly plan is not refundable, and access continues until the end of the current billing month. An annual plan includes a prorated refund for each full month not yet used, and access continues until the end of the current billing month. See Pricing, the Refund Policy, and the Terms of Service.

How do I disconnect and delete my data? See Disconnect and uninstall. Your data is deleted 30 days after you disconnect. To have it deleted sooner, email us from an address on your HubSpot account.